Shipping & Returns
Shipping Policy
At Lumora, we are committed to delivering your carefully selected pieces with efficiency, care and transparency. Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery Time
United Kingdom: 5–10 business days
Please note that delivery times are estimates and may vary slightly during peak seasons or high-demand periods.
Shipping Costs
We offer standard shipping across the United Kingdom.
Shipping fees are calculated at checkout.
Free shipping may be available on qualifying orders.
Tracking Your Order
All orders include tracking information so you can monitor your shipment every step of the way.
Important Information
Please ensure that your shipping address is correct at checkout. Lumora cannot be held responsible for delays caused by incorrect or incomplete addresses.
If you have any questions regarding your order, our support team is always happy to assist you.
Return & Refund Policy
At Lumora, your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we are here to help.
14-Day Return Policy
In accordance with UK consumer regulations, you have the right to return your order within 14 days of receiving your item.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
How to Request a Return
To initiate a return, please contact our support team at [your email address] within 14 days of delivery.
Our team will provide you with the return instructions.
Please do not send items back without contacting us first.
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping Costs
Unless the item is faulty or damaged, customers are responsible for return shipping costs.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery, including photos of the item and packaging. We will resolve the issue as quickly as possible.